PRIVACY POLICY
Last updated: February 24, 2026
Affordable Storage Lubbock
Last updated: February 24, 2026
Website: www.affordablestoragelubbock.com
Affordable Storage Lubbock (“Company,” “we,” “us,” or “our”) respects your privacy and is
committed to protecting personal information collected through our website and facility
operations.
This Privacy Policy describes how we collect, use, disclose, retain, and protect information.
1. Scope of This Policy
This Policy applies to:
- Visitors to our website
- Prospective tenants
- Current tenants
- Individuals who communicate with us
- Users of our online payment system
This Policy does not replace or modify the terms of any signed Rental Agreement.
2. Information We Collect
A. Information You Provide
We may collect:
- Full name
- Mailing address
- Email address
- Phone number
- Government-issued ID
- Vehicle information
- Unit information
- Emergency contact information
- Payment information (processed by third parties)
We rely on information you provide and are not responsible for inaccuracies.
B. Automatically Collected Website Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device identifiers
- Pages visited
- Time and date of visit
- Referring URLs
This may occur through cookies or analytics tools.
C. Facility Operational Data
In connection with facility operations, we may collect:
- Video surveillance recordings
- Electronic gate access logs
- Entry and exit timestamps
- Account access history
- Payment transaction records
3. Video Surveillance Disclosure
Our facility may utilize video surveillance systems.
Surveillance:
- May operate continuously or intermittently
- May record exterior areas, hallways, drive aisles, and gates
- May not be actively monitored
Purpose of Surveillance
Footage may be used for:
- Security Monitoring
- Investigating incidents
- Enforcing lease terms
- Assisting law enforcement
- Insurance claim evaluation
- Litigation defense
No Guarantee of Security
The presence of surveillance:
- Does not create a bailment
- Does not guarantee safety
- Does not shift risk of loss to the Company
Tenants store property at their own risk.
Retention & Deletion
Footage:
- Is retained for a limited period determined solely by the company
- May be automatically overwritten
- May be deleted in the ordinary course of business
We have no obligation to preserve recordings absent written legal notice.
Routine deletion does not constitute spoliation.
4. Gate Access & Activity Tracking
We may utilize electronic gate access systems.
Access systems may record:
- Access code used
- Date and time of entry/exit
- Access location
Limitations of Access Data
Access logs:
- May contain errors
- Do not conclusively establish identity
- Are created for operational purposes
Retention
Access records may be deleted after a commercially reasonable retention period.
We are not liable for routine deletion of access data.
5. How We Use Information
We use collected information to:
- Process rentals
- Verify identity
- Manage accounts
- Process payments
- Enforce lease terms
- Conduct lien enforcement
- Improve services
- Comply with legal obligations
- Defend legal claims
We may also use information when litigation, insurance claims, or disputes are reasonably anticipated.
6. Lien Sale & Legal Compliance Disclosure
In accordance with the Texas Self-Service Storage Facility Lien Act (Texas Property Code Chapter 59):
If a tenant defaults:
- Access may be denied
- Units may be overlocked
- Statutory notices may be issued
- Property may be sold at public auction
We may use:
- Customer name
- Last known mailing address
- Email address
- Phone number
- Unit number
For legally required lien notices and sale publications.
We rely on contact information provided by tenants and are not responsible for undelivered notices caused by inaccurate information.
Good-faith compliance with Chapter 59 constitutes a complete defense to claims of wrongful sale.
7. Sharing of Information
We may share information with:
- Payment processors
- Property management software providers
- IT services providers
- Legal counsel
- Collection agencies
- Law enforcement when required
We do not sell personal information.
8. Data Retention
We retain personal information:
- As long as necessary for business purposes
- As required by law
- To enforce contractual rights
- To defend or pursue legal claims
Retention periods are determined at our sole discretion unless otherwise required by law.
9. Litigation Hold & Preservation
We reserve the right, but not the obligation, to preserve information when:
- Litigation is filed
- A claim is asserted
- Insurance disputes arise
- Government investigations occur
Absent written legal notice, routine deletion shall not create liability.
10. Security Measures
We implement reasonable administrative, technical, and physical safeguards.
However:
- No system is completely secure
- Internet transmissions cannot be guaranteed
- We are not liable for unauthorized access beyond our reasonable control
11. Your Privacy Rights
Depending on your jurisdiction, you may request:
- Access to your information
- Correction of inaccurate data
- Deletion (subject to legal obligations)
Requests may be submitted to:
https://affordablestoragelubbock.com/contact-us
We may require identity verification before responding.
12. Children’s Privacy
Our services are not directed to individuals under 18.
We do not knowingly collect information from minors.
13. Third-Party Links
Our website may contain links to third-party sites.
We are not responsible for third-party privacy practices.
14. Changes to This Policy
We may modify this Policy at any time.
Updated versions will be posted with a revised effective date.
Continued use constitutes acceptance of changes.
